{"id":565,"date":"2014-08-14T19:43:32","date_gmt":"2014-08-14T19:43:32","guid":{"rendered":"http:\/\/www.catchingup.com\/home\/?page_id=565"},"modified":"2014-08-14T19:53:32","modified_gmt":"2014-08-14T19:53:32","slug":"faq","status":"publish","type":"page","link":"http:\/\/www.catchingup.com\/home\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h3 class=\"accordion_title\">Frequently Asked Questions<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-2775433256\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2775433256-label\" class=\"accordion-title plain\" href=\"#accordion-item-strongif-i-can\u2019t-find-the-answer-here,-how-do-i-reach-you?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-2775433256-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span><strong>If I can\u2019t find the answer here, how do I reach you?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2775433256-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2775433256-label\">\n\t\t\t\n<p>We have customer service representatives available to answer all of your questions. You can reach our customer service department by e-mail or mail.<\/p>\n<p>By e-mail: <a href=\"mailto:order@catchingup.com\">order@catchingup.com<\/a><\/p>\n<p>By mail: Catching Up, 113 West G Street No. 299 San Diego, CA 92101<\/p>\n<p>You can e-mail us 24 hours a day. We usually respond to inquiries on the following business day. Our business hours are from 9:00 AM to 5:00 PM Pacific Time. If you choose to mail us a question, we\u2019ll respond to your question within two business days after it is received.<\/p>\n<p>If you are mailing or e-mailing please include your name and phone number and the best time and method for us to reach you.<\/p>\n<p>If you are contacting us about a specific transaction please try to include as much specific information as possible, such as transaction number and transaction date, what items were on the order and the total amount paid.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3699539318\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3699539318-label\" class=\"accordion-title plain\" href=\"#accordion-item-strongi-have-a-problem-with-something-i-buy.-what-do-i-do?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-3699539318-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span><strong>I have a problem with something I buy. What do I do?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3699539318-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3699539318-label\">\n\t\t\t\n<p>We want you to be happy with your purchase.<\/p>\n<p>If for any reason you are not satisfied with an item you purchase, just return it within 30 days of the date it was shipped to you for a refund of the item\u2019s purchase price.\u00a0 Note that licenses for strip re-use are not returnable.<\/p>\n<p>We will make an exchange or refund the full purchase amount (including any applicable sales taxes but excluding any shipping and handling fees) if an item is returned within 30 days of the date we ship the item to you. Shipping and handling will only be refunded if the problem is the result of our error.<\/p>\n<p>Refunds can only be made in the original form of payment and only to the original purchaser. Recipients of a gift as designated in the ship-to address of the order may exchange returned items only for other items of equal or lesser value. Refunds cannot be issued to anyone other than the original purchaser.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2290870124\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2290870124-label\" class=\"accordion-title plain\" href=\"#accordion-item-strongis-it-safe-to-use-my-credit-card-with-your-website?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-2290870124-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span><strong>Is it safe to use my credit card with your website?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2290870124-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2290870124-label\">\n\t\t\t\n<p>Yes. Shopping online with us is secure. We use PayPal check out system for all transactions and purchases.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2451561006\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2451561006-label\" class=\"accordion-title plain\" href=\"#accordion-item-strongwhat-payment-methods-do-you-accept?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-2451561006-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span><strong>What payment methods do you accept?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2451561006-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2451561006-label\">\n\t\t\t\n<p>At this time we accept Visa, MasterCard, Discover and American Express and PayPal. <strong>We do not accept check payments.<\/strong><\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2397958154\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2397958154-label\" class=\"accordion-title plain\" href=\"#accordion-item-strongcan-my-order-be-shipped-to-a-p.o.-box?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-2397958154-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span><strong>Can my order be shipped to a P.O. Box?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2397958154-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2397958154-label\">\n\t\t\t\n<p>Yes. Please note that RUSH and NEXT DAY shipping are not available for deliveries to PO box addresses. If you need your order sent to a PO box please select STANDARD SHIPPING.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3090833268\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3090833268-label\" class=\"accordion-title plain\" href=\"#accordion-item-strongcan-my-order-be-shipped-outside-of-the-us?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-3090833268-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span><strong>Can my order be shipped outside of the US?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3090833268-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3090833268-label\">\n\t\t\t\n<p>The Catching Up Store is now shipping internationally, to Canada and Mexico. Other countries will be available soon!<\/p>\n<p>We charge shipping and handling fees based on the cost of the items you have ordered.\u00a0 Customer is responsible for all foreign duties and taxes.\u00a0 Sorry no Rush or Express delivery is available for international shipments.<\/p>\n<p>Please note that RUSH and NEXT DAY shipping are not available for deliveries to PO box addresses. If you need your order sent to a PO box please select STANDARD SHIPPING.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3995506464\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3995506464-label\" class=\"accordion-title plain\" href=\"#accordion-item-strongwhat-if-i-want-to-cancel-an-order-once-it\u2019s-been-placed?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-3995506464-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span><strong>What if I want to cancel an order once it\u2019s been placed?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3995506464-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3995506464-label\">\n\t\t\t\n<p>We try to ship every order as soon as possible, so we may or may not be able to cancel an order that you have placed before it ships to you. If you do want to change or cancel your order once it\u2019s been placed, please contact customer service at <a href=\"mailto:order@catchingup.com\">order@catchingup.com<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1662171391\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1662171391-label\" class=\"accordion-title plain\" href=\"#accordion-item-strongdo-you-charge-sales-tax?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-1662171391-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span><strong>Do you charge sales tax?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1662171391-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1662171391-label\">\n\t\t\t\n<p>We are required to collect sales tax on orders shipping to the state of California.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1693353834\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1693353834-label\" class=\"accordion-title plain\" href=\"#accordion-item-stronghow-do-i-know-if-my-order-has-shipped?\/strong\" aria-expanded=\"false\" aria-controls=\"accordion-1693353834-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span><strong>How do I know if my order has shipped?<\/strong><\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1693353834-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1693353834-label\">\n\t\t\t\n<p>When you place an order online, you\u2019ll get an e-mail confirming your order with item availability and an expected ship date. Then you\u2019ll get another e-mail when the order is actually shipped which will include a delivery service confirmation number.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-right-sidebar.php","meta":{"_exactmetrics_skip_tracking":false,"footnotes":""},"class_list":["post-565","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"http:\/\/www.catchingup.com\/home\/faq\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.0.1\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Catching Up - Catching Up with life!\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"FAQ - 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